I just wanted to put my two cents in on Enterprise. I also am not happy with them. I have rented cars from Avis and not had any problems with anything at all. At Enterprise, I have not had luck getting picked up on time, and there has been questions on the rates in my case as well. I actually bought a small car instead of renting from them again. It was not what I wanted to do, but Enterprise is the only car rental in my area.

Jack,
A good book to read for everyone that I thought was interesting was: The Millonaire Next Door, Surprising secrets of America’s Weathy by Thomas J. Stanley & William D. Danke
Describes how millionaires shop for used cars, pay a fraction in Income taxes, raise kids who are unaware how weathy the family is until they grow-up. They live below their means and reject the big spending lifestyles.
I found it interesting that after reading this book, I could look at a person and pick out people who were doing well and who weren’t. Its almost scary.

I’ll never use Enterprise again. After the massive hail storm we had April 08, my car went in the shop for body work. I had a car promised, just call us after you check your car in and we’ll be there. So I call. It went something like this:
“Sorry we have no cars available”
“Excuse me, I have one reserved, you promised me a car, said there was no problem getting me one”
“Well, we’ve had a hail storm (no news to me) and we still have over 100 people waiting on cars from yesterday, we’ll have to give our next available cars to them, we will call you as soon as we have one available”
“Why didn’t you call to tell me you had no cars ahead of time? Instead of promising me one?”
“We don’t have the time to call that many people. We’ll call you when we have one available. Click.”
No time to call? So they’d rather talk to angry customers when they are waiting to be picked up?
I made other arrangements. Several weeks later, I get a call from Enterprise, “we now have a car ready for you, Do you still want it?”

———–

Several years back my kids were watching Mr. Roger’s Neighborhood. His TV was broke. He said what do I do? I have no money to buy a new one. Oh, I know, I can use my credit card. He buys a new TV set. No where in the show did I hear anything about paying it back, etc. Maybe I missed it, but I learned that you need to monitor even kid’s shows to see what is being taught.

My daughter was getting her car fixed and the shop arranged for her to get an Enterprise rental at their expense(if you are in the San Jose, CA area and need an excellent Mazda mechanic let me know).

It was clear on all the paperwork that the shop was to be billed but SOP they needed her credit card as well.

A month later she is billed by Enterprise for the days she had the car. She protests to the credit card company but is rejected as her signature is on the agreements.

We checked with the shop and they says we paid the bill. We get copies of the shops paperwork and then spend 45 minutes to get it resolved. No answers as to why or an apology, more like “Opps you caught us” response.

We report back to the shop and seems this is not the first time it’s happened.

We have been in the habit of using Hertz Local Edition now. Use to be Enterprise was the only option for rentals without going to the airport and paying all the airport imposed fees on top of rental costs. Not anymore…..

I found your show on http://odeo.com/
They present yours shows in a very organized manner.
As for my Geo Metro, The money saved by not buying and expensive diesel car can be put toward
survival food, weapons, and a cashe of gasoline.
There is a risk in everything we do. You tangle with a semi in a geo metro or your car and your chopped meat. I fly Cessna’s and drive motorcycles. Are they anymore dangerous than driving a geo metro? This is a matter of choice.
I was only saying that more people can work on gasolene engines that diesel engines. great show.
your a man on a mission.

Enterprise sucks. Hertz was out of cars and I was forced to use their lame service. After waiting 20 minutes in line, the guy looks at my ID and sends me to the other line. The guy tries to upsell me everything from a bigger car, more insurance, gps unit, etc. Then asks me to rate their service. I tell him that I am moderate to slightly disappointed. He then begs me for five minutes and asks me what he could do – give me the freakin keys so I can get out of this hole.

Then, I needed to keep the car for an extra two days. After calling and being on hold for 30 minutes I hang up and call back. Sorry, we’re closed (8pm at airport location?). No message machine, no 800 number. The rental receipt says the car is $66 a day “special” rate, but if I don’t turn it in on time I will be charged $22 an hour extra. So, does this mean if I keep it another two days I will be charged 24 x 2 x 22= $1,056?

So, I log onto Hertz and they now have a car available. Back to the airport to switch cars – another verbal attack for not liking their service. Finally, I said “I’m leaving, give me the reciept.” Hertz car is waiting in the gold lot, key in the ignition.

Next time, I will take a taxi before I rent from Enterprise.